frequently asked questions

To prevent bath toys from accumulating mold, we’ve created an array of colorful bath toys that twist open and close and can be cleaned on the top rack of a household dishwasher, making them mold resistant. When you don’t wash them in the dishwasher, to prevent mold from developing, make sure to open them and let them dry out after each use.

The Ubbi diaper pail is the original can of steel. Steel is an odor blocking material, as opposed to plastic which quickly absorbs the smell due to the porous nature of the material. As an additional barrier against odor, the pail is equipped with rubber seals around the rim and sliding lid, making the pail completely airtight. During the design phase of creating our pail, we tested the Ubbi diaper pail with both dirty diapers and smoke to make sure it was airtight—nothing escaped!

No! In addition to the odor blocking steel, the Ubbi diaper pail is convenient and provides both time and cost savings. It can be used with any tall (13-gallon) kitchen garbage bag or any standard size cloth liner. No need for expensive, hard-to-find, proprietary refills! For additional convenience, we do sell our own branded Ubbi plastic, as well.

The Ubbi diaper pail was designed for disposable diapers, but it can also be used to cloth diaper when used in tandem with a liner. However, to prevent a buildup of condensation, we recommend leaving the sliding lid slightly ajar to create airflow because you don’t want the wet cloth diapers to be locked in an airtight pail. Since cloth diapers are not as smelly as disposable, leaving the lid slightly open shouldn’t create a smell issue and it will prevent potential condensation, mold and maybe even rust.

Unless removing a broken bag holder to install a new one, please do not disassemble any part of your Ubbi diaper pail. The parts are all factory assembled and cannot be manually reassembled. Disassembling your diaper pail will put it out of warranty.

A dry cloth – no water! The Ubbi diaper pail is practically maintenance free which makes it the easiest diaper pail on the market to load, use, empty and clean. The pail should only be wiped with a dry cloth. Any liquid, including Lysol, bleach, or harsh abrasives, even water, can potentially create condensation that could eventually develop into mold and rust. Since the pail is totally airtight, liquid is to be completely avoided.

Unfortunately, given the nature of its content, the Ubbi diaper pail – or any other diaper pail or trash can for that matter – will smell when opened, or on the inside. The difference with the Ubbi diaper pail is that it doesn't smell when closed as opposed to plastic pails. Plastic acts like a sponge and absorbs the smell which then transpires through the pores and dissipates into the baby’s nursery, without even being opened. The Ubbi pail, however, will keep those odors locked inside the pail.

To ensure your diaper pail smells as little as possible when it’s open, we recommend changing the bag twice a week. Given that you don’t need to buy special refills for the pail, you can afford to change the bag more often. Additionally, make sure to tightly roll your soiled diapers and consider wrapping up each one in a lavender scented diaper sack to mask the smell when you open the pail. Ubbi also offers a lavender-scented Odor Absorbing Gel that can be placed at the bottom of your diaper pail to reduce the smell when the pail is open.

You bet it does! The Ubbi diaper pail has a safety childproof lock that helps keep your little one's hand from opening the sliding lid.

Every aspect of the Ubbi diaper pail has been thoughtfully designed to bring convenience, simplicity and style. From the odor-blocking steel, no special bags required, innovative sliding lid, child safety lock and a variety of colors and patterns to choose from, the Ubbi diaper pail provides a modern and convenient solution for today’s parents—all of the style and none of the smell.

Of course! At Ubbi, we promise to provide all of the style and none of the smell. In addition to a wide variety of colors and patterns to match your nursery, every year we debut a special limited-edition collection of the most up to date nursery trends.

It's ready to use right out of the box, no assembly required. Just load a bag and close the top lid. Ubbi doesn't require any filter, battery, cartridge or special bag—any standard tall kitchen trash bag fits in. 

The Ubbi diaper pail's smooth oval shaped design adds subtle lines, while providing simplicity and allowing it to fit into tight spaces. Ubbi is highly streamlined, inspired by the clean aesthetics of nurseries.

The Ubbi diaper pail holds approximately 55 newborn diapers, 50 size-1 diapers, 41 size-2 diapers, 38 size-3 diapers, 31 size-4 diapers, 23 size-5 diapers and 20 pull-ups diapers.

The Ubbi diaper pail is designed to hold from the smallest newborn diapers all the way to the toddler’s "Pull-up" diaper size. The Ubbi diaper pail can also be used with baby’s reusable cloth diapers.

You will know it is time to change the bag of the Ubbi diaper pail once you can no longer comfortably place more diapers into it. Filling the bag beyond capacity will make the bag difficult to remove. To prevent too much of the smell from accumulating inside the pail, we recommend changing the bag at least twice a week. Given that you don’t need to buy special refills for the pail, you can afford to change the bag more often.

Item dimensions:
8.38" W x 19.5" H x 11.38" D
21.3 cm W x 49.5 cm H x 29 cm D

Product weight: 5.15 lbs

Packaging dimensions:
14.8" W x 22.5" H x 10.6" D
37.6 cm W x 57.15 cm H x 27 cm D

Packaging weight: 7.00 lbs

You asked and we delivered! We are thrilled to announce the launch of the Ubbi Adult Pail – made of stainless steel and of course no special bag required. Our adult pail is now available on our website, ubbiworld.com and on Amazon. 

Ubbi has a 3-year promised warranty for a replacement due to a manufacturer defect. Rest assured that we have conducted thorough research on the market and our policy far surpasses our competitors. We are happy to assist any customer in need of a replacement at service@ubbiworld.com

We want to ensure you have a great experience with our diaper pail and our company. If there are any issues with the pail, please email our customer service team at service@ubbiworld.com, or call our Brooklyn HQ at (718) 422-0592. all inquires will be handled during normal hours of 9:30 am – 6:00 pm EST from Monday to Friday. Please not that the Ubbi team is working remotely on Mondays, Wednesdays and Fridays. Though you can still reach us by phone, the best way to contact us is via email. 

Ubbi reserves the right to assess the condition of the product to determine eligibility for a replacement. This may require providing images of the product, along with proof of purchase date. A replacement may be refused if the product is determined to have been treated in a manner not in compliance with our care instructions, damaged as a result of normal wear and tear, or falls outside of our 3-year manufacturer warranty window, which starts on purchase date. 

For product support and replacements, please email customer service at service@ubbiworld.com. 

Please be advised that all pails deemed eligible for a replacement will have a $15 shipping fee at the expense of the customer. 

We are excited to offer a variety of products in different categories to bring the same level of ingenuity, convenience and modern design that parents have come to expect from Ubbi branded products. Feel free to check out more information about our toilet training, nursery, feeding, on-the-go, adult pail, pet and additional products in our assortment at ubbiworld.com.

The Ubbi odor absorbing gel has been fully tested by UL and is compliant with the regulations. The material safety data sheet (MSDS) can be accessed here. Ingredients included in the odor absorbing gel are 3,5,5-trimethylhexyl acetate, eucalyptol, linalyl acetate, limonene, kappa-carrageenan. Please navigate here to view the full ingredient list. If you would like visibility into the EU Cosmetic Regulations, refer here. For more information or to obtain a test report, contact service@ubbiworld.com 

Yes, the pacifier holder can be sterilized using a baby product sterilizer. The strap can also be sterilized.

Our on-the-go wipes dispenser is not designed for constant daily use. If you would like a wipes dispenser for round-the-clock use, we recommend our weighted wipes dispenser, which comes with a secure seal and keeps wipes fresh. 

The Ubbi changing mat is designed similarly to a standard yoga mat, therefore we recommend using water and mild soap to wipe the mat before folding it up and departing.

We ship within 5-7 business days, but it might take up to 14 business days for your order to arrive via FedEx. Kindly note Ubbi products are not eligible for express or expedited services. 

Ubbi products cannot be shipped to APO or FPO addresses. Ubbi products are not eligible for international shipping and can only be shipped in the contiguous US.

For convenience and simplicity, the Ubbi tweat snack container can be cleaned on the top-rack of a household dishwasher. Otherwise, it can be handwashed with warm water and dish soap.

Yes! Please do not place the Ubbi tweat snack container in the microwave or the freezer. We do not recommend using very hot or frozen foods in the tweat, either.

The rubber guard is flexible and becomes softer over time. You can accelerate the process for your child by putting your own hand in and out of the guard several times to soften it up for little hands!

The Ubbi wipes warmer features an innovative top-heated plate that allows warm wipes to easily come out one at a time. Other wipes warmers heat all of the wipes at once like an oven, which causes them to dry out if you don’t use them fast enough. With the Ubbi Wipes Warmer, wipes at the bottom are not heated until they are needed to keep them fresh and moist.

The Ubbi Wipes Warmer can fit any unpackaged standard-size baby wipes.

No, once the Ubbi wipes warmer is plugged in, it is on. The dim light on the front of the unit indicates if the unit is on and the button on the back makes the nightlight on the front brighter. To turn off the wipes warmer, it must be unplugged, but we recommend to keep the wipes warmer plugged in at all time, unless you're not going to use it more than a day or two.

If the nightlight on the front shuts off, it is possible that the unit has shut off on it’s own due to an error. At this point, unplug with wipes warmer for 30 seconds, then plug back in. If the light still doesn’t go on, please contact us at service@ubbiworld.com

Yes, the wipes warmer needs to be plugged in to maintain a safe heat that will help keep the wipes warm. If you are planning on being away from home for longer than a day, we suggest that you unplug the unit until you return.

Once the unit is plugged in for the first time, load in your wipes and allow the unit about 30 minutes to reach its optimal heat level.

Always unplug the unit and allow it to cool down before cleaning. Remove any wipes and wipe the unit clean with a non-abrasive cloth. Do not immerse the unit or power cord in water as this could create an electrical hazard. We recommend cleaning this product every 1-2 weeks to prevent bacteria build up.